Returns, cancellations & refunds
Last updated: October 2026
This policy applies to orders placed on our online store for SOLVIS® ecopower. The store is operated by KBS Cleaning Solutions Pvt. Ltd. ("we", "us"). Orders placed on Amazon.in or Blinkit follow those platforms' own return policies.
Damaged, leaking, wrong or missing items
If your order arrives damaged or leaking, or you receive the wrong item or fewer cans than you paid for, tell us within 48 hours of delivery. Email contact@solvis-ecopower.in with your order number and clear photos or a short video of the parcel and the cans. Once we confirm the problem, we will send a free replacement or give you a full refund, whichever you prefer. You do not need to send the damaged item back unless we ask.
Unopened cans
You can return unopened cans with the seal intact within 7 days of delivery. Write to us with your order number and we will arrange a free pickup. We refund you once the cans reach us and we have checked that they are unopened and undamaged.
Opened cans
For safety and hygiene, we cannot accept returns of opened cans unless the product is faulty. If you believe an opened can is faulty, contact us within 7 days of delivery and describe the problem. We will review it and, where the fault is confirmed, replace the can or refund you.
Cancellations
You can cancel an order for a full refund at any time before it is dispatched. Email us with your order number. Once an order has been dispatched it can no longer be cancelled, but you can return unopened cans as described above.
Refunds
Approved refunds go back to your original payment method (UPI, card, net banking or wallet) within 10–15 business days of approval. Your bank may take a few extra days to show the money in your account. Delivery is free, so there are no shipping charges to deduct.
Discounts and offers
If you used a discount code, we refund the amount you actually paid. If you return part of a Pack of 2 or Pack of 4, we refund that part at the pack's per-can price.
Contact
KBS Cleaning Solutions Pvt. Ltd., Plot No. 3B, Site No. 3, 2nd Floor, KIADB Main Road, Opp. BWSSB, Peenya, Bengaluru, Karnataka 560058, India · contact@solvis-ecopower.in
Grievance officer: contact@solvis-ecopower.in. We acknowledge complaints within 48 hours and aim to resolve them within one month.